Frequently Asked Questions

Please send an email to sales@thescratchdoctor.co.uk with your vehicle information and we can check our systems for you.

We aim to dispatch all orders within 24 hours, standard orders are shipped using a 3 – 5 working day service. Next day delivery is available at the checkout.

We ship nearly all items internationally, those that are not eligible are clearly marked with red text on the listing.

Please see our Returns Policy for full information.

Please allow 3 – 5 working days from the date of the dispatch shown on your order email, after this time if the order has not arrived one of our team will be more than willing to assist. Simply email sales@thescratchdoctor.co.uk with your order number and address details.

There are two main types of leather, absorbent and non absorbent. To ascertain which type yours is please conduct the absorbency test. If your leather is absorbent we recommend our Leather Colour Restorer, if it is non absorbent we recommend our All In One Leather Colourant.

To fully repair a rip or tear in any leather item, we would recommend our Leather Repair Kit. This kit will allow you to repair and recolour the leather.

Using our Full Leather Recolouring Kit, you can completely change the colour of any leather item.

Using our Leather Degreaser you can extract all embedded grease from any absorbent leather item. You will then need to apply the Leather Colour Restorer to re apply the colour to the area.

Our Leather All In One has a built in Satin Sealant, which means no additional products are required once it has been applied. Our Leather Colourant requires a Leather Sealant to be applied after it is dry.

We have a dedicated Leather Sealant available in Matt, Satin and Gloss.

Please follow the instructions on this link to complete the absorbency test.

Our fabric dyes have been specifically designed to dye all natural materials to the highest standard.

We recommend dyeing a darker shade than the original material colour for best results.

Our dyes are not designed for use in a washing machine and full instructions should be read and understood before dyeing.

Our dyes can be applied with a brush, sponge, spray or by submerging. When submerging, much larger quantities of dye is needed.

Our Fabric Dye is free from solvent base materials and is perfectly safe to use in the home.

We recommend leaving our Fabric Dye for up to 72 hours to fully cure. After this time it should be completely colourfast and dry.

We recommend using our Fabric Dye with our dedicated Colour Boost Penetrating Solution in a 2:1 ratio for thicker and protected materials.

If you are unsure of your interior colour, simply use the chat function or send an email to sales@thescratchdoctor.co.uk with your full 17 digit VIN and we can check for you. Please note, this can not be done with the vehicle reg.

We recommend using our Leather Repair Kit in the Auto section for all rips and tears to leather seats.

If you are unsure of the colour of an auto interior change, please send a sample to our headquarters and we can identify the colour for you.

We recommend using our Full Auto Recolouring Kit for full interior changes.